Privacy Policy

At Surestake.net (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://surestake.net or use our services, including the SOFTSWISS Sportsbook platform. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you register, contact us, or use our services, we may collect personal details such as your name, email address, phone number, billing information, and other identifiers.
Usage Data: We collect information about how you interact with our website and services, including IP addresses, browser types, pages visited, and timestamps.
Betting Information: When you use our Sportsbook services, we collect data related to your betting activities, such as bet types, amounts, and outcomes, to provide and improve our services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and Sportsbook services.
To process transactions, including bets, bonuses, and jackpots.
To personalize your experience with tailored content, promotions, and features.
To improve our services through analytics and feedback.
To communicate with you, including responding to inquiries and sending updates about our services.
To comply with legal obligations and ensure the security of our platform.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party providers who assist us in operating our website, processing payments, or delivering services (e.g., odds providers, payment processors).
Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Surestake.net, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security of Your Information

We implement industry-standard security measures, including encryption, managed trading services, and risk-management tools, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Update: You can access and update your account information through your user profile.
Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails.
Data Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.
Cookies: You can disable cookies through your browser settings, though this may affect your experience on our website.

To exercise these rights, please contact us at support@surestake.net.

6. International Data Transfers

Our services are global, and your information may be transferred to and processed in countries other than your own, including jurisdictions with different data protection laws. We take steps to ensure adequate safeguards are in place for such transfers.

7. Third-Party Links

Our website may contain links to third-party sites, such as odds providers or partner platforms. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.